The Business Process Outsourcing (BPO) industry is the fastest growing industry in the Philippines, and has had a better than expected performance in 2010 according to the Business Processing Association of the Philippines (BPAP). The Industry posted a whopping 26% revenue growth to 8.9 billion USD and added 100,000 new jobs to 525,000. The main driver of this increase are value-added, non-voice jobs, which grew the fastest at 30%, according to BPAP chairman Alfredo Ayala (IT / BPO sees stronger growth than projected). However, the voice sector has also increased dramatically, outpacing India in numbers of jobs and revenue in 2010!
We notice that all major IT-BPO sectors are expanding at an impressive pace, both on the amount of jobs and on the increased complexity of the jobs outsourced to the Philippines. Companies outsourcing projects for their customers or their own departments are now looking for higher added value services from their providers and the Philippines is definitely a place where this becomes possible, thanks to major assets of the people and business environment.
Real Life Experience
Those impressive figures are in line with what I have been able to experience since Arcanys has been founded in 2010 in Cebu City, where the IT Park is currently undergoing major developments to sustain the amazing demand for BPO offices.
The major reasons why the outsourcing for voice and non-voice services such as software development, back and mid-office business support, high-value knowledge process outsourcing are growing at such an impressive pace are grounded by:
Suitable and abundant talent
- Excellent work attitude and customer orientation
- Considerable pool of generalist and specialist talents
- Strong English skills, both verbal and written
- Western cultural adaptability and background
- World-class telecommunications
- Good infrastructures in Tier 1 and 2 cities
Conductive Business Environment
- Competitive incentives
- BPAP lobbying to facilitate business
- Affordable Labor
- Genuine global reputation and established BPO destination
Since the BPO industry has been established for quite some time and thanks to the American education system legacy, Filipinos are well prepared to compete with ease in the BPO market.